Q. Is it possible to edit customer's data, vehicle's data, or customer voices in a

job card, after the job card, is created?

Solution:

The system allows to edit job card’s basic details at any stage of the Job Card. Here’s

how you can do that:

Steps:

1. Open the existing job card and click on view vehicle data (the green down

the arrow at the top-middle portion of the screen).

2. Select the edit button from the new drop-down that is visible after clicking on

view vehicle data.

3. Now you can see the job card creation page with all the basic details which were

input during the Job Card creation. The system allows editing all the line items here.

Click on Update to save the changes.

Q. Is it possible to remove a line item from estimation calculation OR Is it possible

to delete the entered line item in estimation?

Solution:

The system does not allow deletion of any line item from the estimation page once it has been entered. But we can remove that line item from the calculation and the printing documents by unchecking the line item. Here’s how you can do that:

Steps:

1. Open the estimation page and find the line item which needs to be removed from

calculation and printing documents such as proforma invoices, tax invoices, etc.

2. Uncheck the box to remove this particular line item from the calculation.

[Note: The parts which have a green color code on the serial number are the ones that cannot be unchecked in this manner because the green color indication shows the parts have been issued from the stock. Therefore, you need to return the parts first and only then we can remove the particular part from calculation]

Q. The Job Done icon is not showing on the job card. How to make it visible?

Solution:

You need to first check-in the settings section whether the Issue part of the vehicle

is ON or OFF. If it is OFF then you need to issue the parts which are on the estimate

page first. Otherwise, if you do not wish to manage the stock, change the stock-related setting to ON. Here’s how you can resolve this issue:

Steps:

1. As you can see here, the job done icon is not showing, if any line item is entered.

2. If you do not wish to manage stock, go to setting and turn ON the Issue part to

the vehicle toggle settings.

3. If you would like to manage the stock, turn OFF the Issue part to the vehicle”

in setting and issue the respective parts from stock to see the Job done icon.

Q. Cancel-Job Card icon is not showing on the job card. How to enable it?

Solution:

If any part is issued in the job card, then it is not possible to cancel that particular

job card until you return that part to stock. Here’s how you can resolve the issue:

Steps:

1. As you can see, the cancel Job Card option can be seen in the job card before issuing the parts.

2. Cancel-Job Card Icon disappears once you issue any part in the job card.

3. Once you return the parts which you had issued in the job card, then the Cancel

Job Card Icon will reappear in the Job card.

You can then easily cancel the Job Card. Check out our video on Canceling Job Card. Appreciate it if you show your love with a Like and Sharing it with your workshop friends.

Q. Is it possible to Edit Tax invoice?

Solution:

The system does not allow editing the posted tax invoices. If any correction is required, you need to cancel the invoice and then create the invoice again. The system has the flexibility to manage the serial number of invoices though. Here is how you can resolve this issue:

Steps:

1. Click on the Cancel Invoice icon to cancel the invoice and select yes from the popup screen.

2. Make the changes as per your requirement.

3. Now you can decide whether you need the same invoice number or a new invoice number for this particular proforma invoice

a. If you need the same invoice number, go to settings and turn OFF “Enable to Generate New Invoice Number” toggle setting and create the invoice.

b. If you need a different invoice number, go to settings and turn ON “Enable to Generate New Invoice Number” toggle setting and create the invoice.

Q. Does data updated on the mobile app simultaneously get updated on the PC version?

Solution:

Yes, every change in data on the mobile app version is simultaneously updated on

the PC version of Autorox GMS as well. This is possible because of the cloud-based nature of Autorox GMS. This is possible on the estimation creation page in real-time, i.e., every entry made on the mobile app is updated on the PC version. However, in the case of other screens (e.g. the job card creation page, part issue page, etc.) data will be synced after going through the checkpoints (e.g. create

estimation now button, next button, etc.).

Q. Do we need an iPad or tablet for running the mobile app?

Solution:

No. You would not need an iPad or tablet to run the mobile app. Any android platform

based mobile phone should be sufficient to run the mobile app version of Autorox GMS

Q. Can we collect partial payment from customers in cash and the remaining payment using another payment mode, such as net banking, credit card, etc.?

Solution:

Yes. You can collect partial payments from different payment modes and make a note

of these applicable payment modes in the Autorox GMS collections tab.

Q. Is the estimated delivery date sent to the customer?

Solution:

Yes. The estimated delivery date is sent to the customer as a part of the repair update

status link sent via SMS. See here to check how to set the estimated delivery date while creating a job card.

Q. Will the repair updates related messages to customers be sent in Arabic or any

another language?

Solution:

Yes. The messages can be configured to be sent in Arabic or any other language.

Q. Can we add a new service type or parts to the job card while the car’s service

is being done?

Solution:

Yes. A new service type or parts can be added to the job card while the car's service

is being done. However, please note that a new service type cannot be added once the job card is closed and the customer invoice is created.

Q. Does the estimated approval done by customers get reflected in the Autorox GMS real-time?

Solution:

Yes. Autorox GMS is a cloud-based solution and thus, any change made to the job card (in this case, estimate approval) will be reflected at the workshop end in real-time.

Q. Is the SMS link sent to the customer for post-service feedback?

Solution:

Yes. The customer receives a link for post-service feedback via an SMS. Customers can fill in the details of the service feedback and the mentioned feedback is then reflected on the Post Service Feedback report for analysis.

Q. Can the job card be created simultaneously for more than one customer at a time?

Solution:

Yes. You can create as many job cards as you want for multiple customers at the same

time. Autorox GMS allows you to simultaneously create multiple job cards for different customers, thus avoiding any waiting time for customers due to job card creation.

Q. Can we capture customer’s voices in the mobile app version of Autorox GMS?

Solution:

Yes. You can capture customer's voices/complaints in the mobile app version as well.

The steps are similar to the web version of noting down customer complaints. See here for more details.

Q. Can we capture VIN and Engine no. in the mobile app version of Autorox GMS?

Solution:

Yes. You can capture the customer's vehicle's VIN and Engine No. in the mobile app version as well. These details can be captured during the job card creation phase of the repair process. See here for more details.

Q. Is it necessary to capture the customer's signature for estimate approval?

Solution:

No. You can choose not to capture the customer's signature for estimate approval, as

this step is not a mandatory step. Instead, you can get the customer's approval on repair estimation via the estimate approval link sent to the customer via SMS.

Q. Can we add a complaint or customer’s voice that is not predefined in the list

of complaints?

Solution:

Yes, of course! The predefined list is available to ease your job of mentioning the

customer complaints. These are pre-populated in the list based on historical entries made. Moreover, you can add your own custom complaint and this complaint description will be added as a new suggestion for your future reference.

Q. Can we set MOQ quantities and reorder levels for the stock?

Solution:

Yes, you can! Reorder level and MOQ quantities can be set in the system to help you

order parts at the right time and order the right quantity of parts. Here's how you can set MOQ quantities and reorder level for the stock:

Sequence of steps: Stock (Dashboard) > Select the item which needs to set reorder

level > Re-Order level (from the pop up screen) > Enter reorder level and MOQ

For reviewing reorder level,

Sequence of steps: Stock (Dashboard) > Re-Order Level (from order stock type)

Q. Can we create a PO in the system while purchasing parts from a local supplier?

Solution:

Yes, you can create PO in the system to purchase parts from a local supplier. See here

for more details.

Q. Is it okay if we do not have a part number for a particular part while procuring

parts?

Solution:

The part number is the unique identification for every part in your workshop. We recommend having a part number for each part as it helps in tracking all the spare parts in your workshop. Thus, Autorox GMS does not permit you to not have part numbers for spare parts. In case you do not have a defined part number, Autorox GMS has the facility to automatically generate a random part number in the system for every spare part without a defined part number.

Q. Can the repair updates or invoices be sent to customers through WhatsApp?

Solution:

Yes! Autorox GMS Mobile App enables you to send an important document (such as work order, proforma invoice, etc.) to customers via WhatsApp.

Q. Is it possible to sell tires on Autorox GMS?

Solution:

Yes. You can easily sell tires or any other type of spare parts using the Sell Products

module of Autorox GMS. See here for more details.

Q. Are there discounts buttons/options to set discounts while selling the parts?

Solution:

Yes. You can set the discount percentages while selling parts or set the absolute

selling price of parts you wish to sell. Here's where you need to select the discount percentage:

Q. Is it possible to correct spelling errors in typing part names by technicians?

Solution:

Yes. Autorox GMS's intelligent spell-check solution suggests correct part names as

a drop-down list, even when the part name mentioned by the user is abruptly different (see below illustration). However, please note that the drop-down list is just a suggestion from which the user has to manually select the part name. If not chosen from the drop-down list, the system would accept the direct entry to accommodate any new part name being entered.

Q. Do the reports generated get updated based on real-time data?

Solution:

Yes. All the reports generated in Autorox GMS are based on real-time data and any

changes to the repair status or entries in the system are reflected in the reports instantly.

Q. Is there a need to purchase SIM cards or mobile separately to send messages

using Autorox GMS?

Solution:

No. Autorox GMS comes with an in-built capability to send SMS to your customers for

service-related updates and service reminders. This feature of sending SMS comes as a part of the SMS package.

Q. Can we export reports based on slow-moving or fast-moving parts?

Solution:

Yes, you can! Here's how you can export reports based on slow-moving or fast-moving

parts:

Sequence of steps: Reports > stock by issue (see here for more details)

Once you reach the 'stock by issue' reports page, you can identify the issued quantity

of parts for the selected period of time. You can then sort parts in ascending or descending order to analyze the movement of parts in your workshop. You can also download these reports in excel format for further analysis.

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